Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
We want to make this process as easy as possible. If you experience a problem with your order, please don’t hesitate to contact us at firstname.lastname@example.org, and we will do our best to resolve any issue.
If you have had an adverse reaction to our products, please provide all the details (including photos) with your email to email@example.com. We take your skin health very seriously and have a comprehensive quality control system in place.
We always recommend patch-testing our products 24 hours before you use them for the first time.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do NOT provide refunds for purchases not made on our website Eg. Pharmacies, Grocery stores and other retailers. Please head to the store where you purchased the product from and ask for a refund there, or follow their return policy accordingly.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org to investigate this further
- Shipping costs are non-refundable
- Customers are responsible for covering the shipping costs associated with the return of items, as well as the shipping fees for the replacement or exchanged items.
If you are not completely satisfied with any product, we will gladly refund or exchange for another size – just return to the below address within 30 days of purchase, in its original condition. Include your packing slip and a brief note explaining the return. Do Not return any items before notifying us of the return first send us an email on email@example.com
Postage to return the parcel to us is at your own cost.
If you are exchanging Zoris, when we receive the Zori’s, we will provide you with a voucher of equal value to your purchase, and you will then have to place an order with the correct size you are needing.
To return the any items, please send them to the addresses below. Alternatively if you are close by, you can drop them off to the same address Monday – Friday, 8:30am to 5:00pm. We ask that you please include a brief note explaining they are a return.
New Zealand Returns
Neat Feat Products Ltd.
U13,101-111 Diana Drive
Glenfield , Auckland 0627
Neat Feat Warehousing PTY LTD
Unit 2/67 Bancroft Road,
Pinkenba, QLD, 4008
- You will be responsible for paying for the shipping costs for returning your item.
- Shipping costs are non-refundable
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If you have not received an email back from us, please check your junk/spam folder before contacting us.
Contact us at Info@neatfeat.com for questions related to refunds and returns.